Refund policy
Refund Policy
The Elegant Ensembles
At The Elegant Ensembles, we take great pride in delivering high-quality event décor and styling services. Due to the customized nature of our work, all bookings are carefully planned and prepared in advance.
No Refunds or Exchanges
We do not offer refunds, returns, or exchanges on our services once a booking has been confirmed, except under specific circumstances outlined below.
Damaged or Incorrect Items
If any décor items provided by us are delivered damaged or incorrect due to our handling (and not caused by the venue or third-party vendors), we will arrange a replacement at no additional cost.
To report an issue:
- Please notify us within 48 hours of your event or delivery
- Email us at: services@elegantensembles.info
- Include clear photos and details of the issue
Event-Based Services
As our services involve advance planning, sourcing, and preparation, all deposits are non-refundable once the booking is confirmed.
If an issue arises from our side that significantly affects service delivery, we will work with you to provide a suitable resolution, which may include partial compensation at our discretion.
Cancellations
If you choose to cancel your booking:
- Cancellations made well in advance may be eligible for a partial refund, excluding the non-refundable deposit
- Cancellations made close to the event date may not be eligible for any refund due to costs already incurred
Any applicable refunds will be subject to a processing or cancellation fee, depending on the stage of the project.
Delays & External Factors
We are not responsible for delays or issues caused by:
- Weather conditions
- Venue restrictions
- Third-party vendors
- Unforeseen circumstances beyond our control